Information Technology Client Services
Overview
Settle Signals
Market intelligence for public sector sales teams
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.
SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Naval Supply Systems Command Fleet Logistics Center Norfolk
DESCRIPTION
A government authority in Virginia is seeking information from qualified vendors capable of providing information technology client services and support to its clients. The services will include assisting users, addressing reported technology problems, and managing service requests through completion.
Tier 1 support will involve receiving service requests, providing telephone assistance to resolve reported issues, and tracking requests in a ticket management system. Tier 2 support will address issues that cannot be resolved through telephone consultation and may require information technology specialists to visit the client's work site or support users at another designated location. The contractor will also be responsible for onboarding contractor personnel.
This sources-sought request is set aside for Historically Underutilized Businesses.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- This RFP closed on September 7, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Naval Supply Systems Command Fleet Logistics Center Norfolk. The work is located in Annapolis, Maryland, United States.
- Who is a good fit for this opportunity?
- Historically Underutilized Business qualified for the set-aside
- IT services provider with government client support experience
- Proven Tier 1 and Tier 2 help desk and onsite technical support capabilities
- Experience using ticket management systems and onboarding contractor personnel
- Operational presence or service capacity in Virginia
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.