The State of Illinois is seeking a qualified vendor to develop and manage a comprehensive housing search website combined with a waitlist management system. The new platform will replace the existing housing locator and waitlist system, supporting multiple state agency unit listings and facilitating resident placements directly through the website.

Key requirements include experience and capability to build, operate, and provide ongoing services for a fully functional housing locator site and waitlist management for specified housing units. The website must be available 24/7 to property owners and prospective tenants, featuring real-time unit listings supported by continuously updated occupancy data.

The vendor will also provide customer support via a call center during regular business hours, offering assistance in multiple languages and utilizing language translation services. Additionally, ongoing marketing and promotional efforts are required, including the development of multilingual marketing materials, training, and technical assistance for both current and new users of the platform.