(1) Vendor needs to provide housing search website and waitlist management system. • Ability, experience, and capacity to build, operate, and provide ongoing service of a fully functioning housing locator website, waiting lists for specified units, and customer support • Website will replace current housing locator website as well as the waitlist management system that supports multiple state agency unit listings and resident placement through on the website • Website available 24/7 to property owners and prospective tenants with "live" unit listings supported by regularly updated occupancy data • Customer support call center: A customer support service available, during regular weekly business hours and in multiple languages/with language translation services • Marketing and promotion: Ongoing efforts to develop marketing materials in multiple languages, provide training and technical assistance to current and potential Website users, and publication of the Website.