(1) Vendor needs to provide hosted VOIP unified communications phone solution.– Provide a remotely hosted VoIP unified communications style phone solution.– A robust voice system that is fully hosted which provides a soft phone feature for in–office and remote users that is streamlined and user–friendly. – Utilizes direct routing to Microsoft for usage of teams as a phone client. – A proven technology platform which is conducive to emerging technology advancements. – Platform which intuitively enables the client admin to make necessary end–user configuration changes. – Ability to utilize direct routing to bridge internal and external calling to Microsoft Teams Microsoft for usage of Teams as a phone client. – A softphone feature for approximately 130–150 Office 365 E5 licensed users, plus the ability to obtain 1–2 VoIP enabled desk phones for in–office use. – Support standard calling features such as voicemail to email, call forwarding, Caller ID, call transfer, call hold, mute, and conferencing. – Ability to successfully support a full hybrid workforce 24/7, 365. – Ability to provide a web dashboard to create/track support tickets, track billing, make feature change requests, and easily administer assignments and changes to user extensions. – A cloud fax solution and a Digital and Analog converter should be available if needed for analog devices such as a fax machine. – Reporting capabilities to view/track utilization rates, and other reporting as deemed appropriate. – IT personnel must have full administrative access and rights to manage user accounts, number assignments, voicemail, and softphone configurations, along with reporting tools to monitor utilization and other key metrics.(2) The contract period will be for three years. (3) All the questions must be submitted no later than October 21, 2025.