When is the submission deadline?

Submissions are due June 25, 2026. Questions must be submitted by June 25, 2026.

It was issued by Defense Health Agency. The work is located in Arlington, Virginia, United States.

Who is a good fit for this opportunity?

Experience integrating and supporting healthcare management systems. Proven expertise with large-scale user support and onboarding. Capability to deliver training and support in both connected and DIL environments. Track record of meeting stringent SLAs in healthcare or public sector. Established presence or client base in Virginia or the Mid-Atlantic region.

Healthcare Management Systems End User Solution (Due June 25, 2026)

Overview

IT Support, Hardware & Networking

Arlington, Virginia, United StatesPosted: June 9th, 2026Deadline: June 25th, 2026

Fit Score

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SUMMARY

Seeking a vendor to provide a cross-platform healthcare management systems end user solution with centralized support, onboarding, and field maintainer training for diverse user groups under a unified governance model.

KEY REQUIREMENTS

Must provide industry feedback on technical parameters and metrics
Must evaluate acquisition framework (Single Award vs. Multiple Award Contract)
Must be able to support garrison Military Treatment Facility (MTF) and tactical operational support (JOMIS)
Must provide responses in Word/PDF (max 10 pages) or PowerPoint/PDF (max 20 slides)
Must include company information (Name, address, phone, email, UEI, CAGE code)
Must state business size designation (Large or Small Business)
Must state permission or rejection regarding release of proprietary information to identified support contractors

TIMELINE

Industry Day: June 18th, 2026

RFI Responses Due: June 25th, 2026

QUESTION DEADLINE

June 25th, 2026

Issuing Agency

Defense Health Agency

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

This RFI seeks vendors to provide a comprehensive healthcare management systems end user solution designed to support 11 distinct user domains under a centralized governance and shared services framework. The selected solution must integrate cross-platform data sources, including ServiceNow, LMS, and EHR systems, to visualize user adoption and highlight areas of workflow friction. Vendors will be expected to deliver rapid, centralized support, ensuring adherence to strict Service Level Agreements (SLAs) for incident resolution and First Contact Resolution (FCR).

The solution must also ensure Day One Readiness by enabling rapid intake, provisioning, and focused onboarding and training processes, with a goal of a 3-day onboarding pipeline. Additionally, vendors are responsible for certifying and equipping Field Maintainers to deliver offline IT support in Disconnected, Intermittent, and Limited (DIL) tactical environments. The overall objective is to guarantee seamless transitions and high levels of user satisfaction for both clinical staff and beneficiary populations.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 25, 2026. Questions must be submitted by June 25, 2026.
Who issued this RFP?: It was issued by Defense Health Agency. The work is located in Arlington, Virginia, United States.
Who is a good fit for this opportunity?: Experience integrating and supporting healthcare management systems
Proven expertise with large-scale user support and onboarding
Capability to deliver training and support in both connected and DIL environments
Track record of meeting stringent SLAs in healthcare or public sector
Established presence or client base in Virginia or the Mid-Atlantic region

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