Fully Managed Information Technology Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Mobile County Commission
DESCRIPTION
A government authority in Mobile, Alabama is seeking a vendor to provide comprehensive, fully managed information technology services. The agency operates approximately 50 computers, three servers plus backup servers, and a secure network environment supporting criminal justice operations. It also uses a custom software application and database for offender management.
The selected vendor will provide end-to-end IT management, including server administration, 24/7 monitoring, patch and firmware management, security hardening, performance tuning, alerting, and incident response. Help desk services will include remote and onsite support during defined business hours, onsite response within four hours for critical issues, next-business-day response for non-critical issues, emergency after-hours support, and assistance with printers, scanners, mobile devices, and other peripherals.
Additional responsibilities include Microsoft 365 licensing and administration for Exchange, Teams, SharePoint, and OneDrive; Microsoft 365 data backup; email security, vulnerability scanning, remediation, cybersecurity incident reporting, and annual risk assessments. The vendor will also manage encrypted offsite or cloud backups, daily backup verification, disaster recovery, network inventory and topology mapping, infrastructure assessments, audit support, and documentation for cyber liability insurance underwriting.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on October 7, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Mobile County Commission. The work is located in Mobile, Alabama, United States.
- Who is a good fit for this opportunity?
- Managed service provider with experience supporting government or criminal justice organizations
- Expertise in server administration, Microsoft 365, network infrastructure, and help desk operations
- Demonstrated cybersecurity, vulnerability management, backup, and disaster recovery capabilities
- Ability to provide rapid onsite response in the Mobile, Alabama area
- Experience supporting audits, compliance documentation, and cyber liability insurance requirements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.