(1) Vendor needs to provide feedback, customer service and solutions for schools.– Consolidation of multiple solutions that create silos of information into a single comprehensive system with a common customer service platform, database, role–based access, and dashboards to assess and react to information in real–time.– Consolidation of multiple channels phone, web, email, social media, in–person meetings, letters, mobile into a single omni–channel system that tracks every interaction and dialogue through its entire lifecycle and reports key performance indicators of customer service.– A solution featuring a combination of always–on feedback where the customer chooses the topic of discussion and deep listening initiatives on specific topics.– Use of multiple modalities of deep listening to include focus groups, design and professional development workshops, design sprints, census surveys, etc. To invite feedback from every impacted stakeholder.– A solution to address the loss of control over the narrative of education due to the emergence of social media.– Solutions and tools to help deliver actionable insights and make strategic business decisions.– The ability to create, distribute, administer and analyse surveys, gathering feedback from multiple channels (2) Pre–bid meeting will be held on November 6, 2025. (3) The contract period will be for three years. (4) All the questions must be submitted no later than November 13, 2025.