(1) Vendor needs to provide enterprise VoIP solution.– Solution providers, and resellers capable of designing, deploying, and supporting a secure, scalable, and modern voice over internet protocol (VoIP) solution– A modern, secure, and scalable VoIP solution that aligns with its operational, technical, and compliance needs across a large and diverse educational environment.– Cloud, on–premises, or hybrid options– SIS platforms (e.g., ATS, NYCSA), ServiceNow, HR systems– Must handle large, sudden call volumes without service degradation– Voicemail, transcription, and analytics– Presence, call queues, IVR, paging, recording– Emergency services, SMS and MMS, verified business messaging(2) This is a brief information; Main RFP Document is not available on our website.