A large educational institution in New York is seeking qualified providers and resellers to design, deploy, and support an enterprise-grade VoIP (Voice over Internet Protocol) solution. The desired system must be secure, scalable, and capable of meeting diverse operational, technical, and compliance requirements across a complex educational environment.

The solution should offer flexibility with cloud-based, on-premises, or hybrid deployment options. Integration with key platforms such as Student Information Systems (e.g., ATS, NYCSA), ServiceNow, and HR systems is required. The VoIP system must reliably support large and sudden increases in call volume without any degradation in service.

Essential features include voicemail, transcription, analytics, call queues, IVR, paging, call recording, presence capabilities, emergency services, SMS and MMS messaging, and verified business messaging. The institution seeks partners who can ensure robust functionality and seamless communication to support its mission.