(1) Vendor needs to provide enterprise telephony and unified communications solutions. – Agency is issuing this Request for Information (RFI) to gather information on modern, reliable, and scalable enterprise–grade telephony solutions. • Mobile Functionality: using the mobile device must allow users to:– Make and receive calls using their City–issued extension/number.– Place calls on hold, transfer calls (warm and cold), and park calls.– Initiate and participate in three–way or multi–line conference calls.– Access a central company directory.– Manage voicemail and call settings.• Desk Phone & In–Office Functionality: while mobility is key, the solution must also provide robust support for traditional desk–based users.• Call Routing & Management: the system must support approximately 18 multi–level auto–attendants (i.e., menus that lead to sub–menus).• Voicemail: the system must be capable of delivering voicemail messages as audio files to a user's email inbox (Microsoft 365).• Reporting & Analytics:– Call volume (inbound/outbound)– Call queue statistics (e.g., wait times, abandoned calls, agent performance)– Call detail records (CDRs) for all users(2) All the questions must be submitted no later than November 27, 2025.