A Florida agency is seeking information from vendors regarding the provision of modern, scalable enterprise telephony and unified communications solutions. The agency's goal is to identify options that offer robust support for both mobile and desk-based users while integrating advanced communication features and analytics.

Key functional requirements include the ability for mobile users to make and receive calls using City-issued extensions, transfer and park calls, join multi-party conference calls, access a central directory, and manage voicemail and call settings. The solution should equally support traditional desk phones, ensuring seamless in-office communication experiences. Additionally, the system must accommodate approximately 18 multi-level auto-attendants, support voicemail-to-email delivery (integrated with Microsoft 365), and provide comprehensive reporting and analytics capabilities. Required reports include call volume metrics, call queue statistics (such as wait times and abandoned calls), agent performance data, and detailed call records for all users.

Vendors should note the deadline for submitting questions related to this request is November 27, 2025.