Enterprise Communications and Contact Center Modernization Solution
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Release Date: August 11th, 2026
Deadline for Registration: August 20th, 2026
Site Visit and Pre-Bid Meeting: August 25th, 2026
Deadline to Submit Questions: August 31st, 2026
Deadline for SCF to Respond to Questions: September 8th, 2026
Proposal Due Date: September 15th, 2026
Interviews of Bidders: September 22nd, 2026
Anticipated Notice of Award: September 29th, 2026
Anticipated Service Start Date: October 13th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Southcentral Foundation
DESCRIPTION
The agency seeks a vendor to provide a complete turnkey enterprise communications and contact center modernization solution. The engagement will include licensing, implementation, migration services, project management, testing, training, documentation, and post-production support to transition the agency’s enterprise communications environment to a cloud-based platform.
The work includes discovery and assessment of Cisco Unified Communications Manager, the existing contact center environment, E911 services, call routing, and dial plans. Vendors will be expected to design a cloud communications architecture with softphone and mobile app capabilities, modern multichannel contact center functionality, high availability, resiliency, disaster recovery, local survivability during cloud outages, optimized call queues, and E911 capabilities.
Required licensing includes 2,500 cloud calling licenses, 155 standard contact center agent licenses, and 25 premium contact center agent licenses. Migration services will cover users, devices, and voicemail, including existing greetings, messages, configurations, and user settings where supported. Contact center capabilities must include voice, email, text, chat, callback, interactive voice response, supervisor dashboards, call recording, and queue management. The project will also address integrations, hardware, testing and validation, knowledge transfer, and project management.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 15, 2026. Questions must be submitted by August 31, 2026.
- Who issued this RFP?
- It was issued by Southcentral Foundation. The work is located in Anchorage, Alaska, United States.
- Who is a good fit for this opportunity?
- Cloud communications and contact center modernization provider
- Experience migrating Cisco Unified Communications Manager environments
- Expertise in multichannel contact center platforms, IVR, call recording, and queue management
- Proven capabilities in E911, high availability, disaster recovery, and local survivability
- Full-service implementation team providing migration, testing, training, documentation, and post-production support
- Experience delivering large-scale deployments involving thousands of cloud calling licenses
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.