When is the submission deadline?

Submissions are due July 20, 2026.

It was issued by City Of Savannah. The work is located in Savannah, Georgia, United States.

Who is a good fit for this opportunity?

Experience delivering tier 1 and tier 2 IT support services. Expertise in managing desktop, laptop, and peripheral device environments. Familiarity with municipal or public sector IT operations. Capability to provide urgent onsite and remote technical response. Knowledge of user account and permission management systems.

Endpoint Technician Services (Due July 20, 2026)

Overview

IT Support, Hardware & Networking

Savannah, Georgia, United StatesPosted: June 27th, 2026Deadline: July 20th, 2026

Fit Score

Settle Intelligence

Settle helps teams win more RFP revenue by finding the right opportunities early, prioritizing the contracts they're most likely to win, and drafting responses from approved company knowledge and past wins.

Learn more about Settle

SUMMARY

Seeking a vendor to provide comprehensive endpoint technician services, covering hardware, software, network support, and emergency response across city systems in Georgia.

KEY REQUIREMENTS

Must possess an Associate or Technical Degree
Must hold Comp TIA-A+ Core and IT Technician (220-601 & 220-62) certification
Must have at least two years of relevant experience
Must possess and maintain a valid state driver's license with an acceptable driving history
Must be able to carry a minimum of sixty-five pounds for considerable distance and up and down stairs
Must be able to differentiate colors and shades of color
Must pass a background investigation, including a supervised drug screen and post-offer/pre-employment medical screen

Issuing Agency

City Of Savannah

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The selected vendor will provide endpoint technician services in Georgia, responding promptly to tier 1 and tier 2 support tickets via phone, email, in-person, or remote tools. Responsibilities include installation, configuration, troubleshooting, and maintenance of desktop computers, laptops, printers, scanners, and related peripheral devices.

The service provider will be expected to coordinate onsite support and address urgent technical issues connected to networks, applications, hardware, and city-wide systems, including those affecting emergency services and during natural disaster events. Account management tasks such as administering user accounts, access permissions, and supporting systems like email, phone, and network groups are also required. The role involves first-level support for software and application issues, escalation to higher-level teams as needed, and proactive communication with internal departments to align technology support with business needs. Ongoing research into emerging technologies and contributions to IT service improvements are also anticipated.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due July 20, 2026.
Who issued this RFP?: It was issued by City Of Savannah. The work is located in Savannah, Georgia, United States.
Who is a good fit for this opportunity?: Experience delivering tier 1 and tier 2 IT support services
Expertise in managing desktop, laptop, and peripheral device environments
Familiarity with municipal or public sector IT operations
Capability to provide urgent onsite and remote technical response
Knowledge of user account and permission management systems

Analysis generated by Settle AI from the source RFP.

Stop missing winnable RFPs

Create a free account to search the full database, filter by your criteria, and have new RFPs matched to your business automatically.

See how Settle works