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Endpoint Technician Services

Overview

IT Support, Hardware & Networking
Savannah, Georgia, United StatesPosted: June 27th, 2026Deadline: July 20th, 2026

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SUMMARY

The City of Georgia seeks endpoint technician services for IT support including device management, user account administration, and response to technical incidents.

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Issuing Agency

City Of Savannah

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DESCRIPTION

The City of Georgia is seeking a vendor to provide endpoint technician services. The selected provider will be responsible for responding to tier 1 and tier 2 support tickets via phone, email, in-person, or remote tools, ensuring that technical issues are resolved promptly and professionally.

Duties include installation, configuration, troubleshooting, and maintenance of desktop computers, laptops, printers, scanners, and other peripheral devices. The vendor will also coordinate onsite support and respond to urgent technical issues involving networks, applications, hardware, and city-wide systems, which may include emergency services and scenarios involving natural disasters.

Additional responsibilities involve managing user accounts and access permissions for various systems, providing first-level software and application support, and escalating issues to tier 3 support when necessary. The provider will also work with internal departments to assess technology needs and support business processes, as well as research emerging technologies to suggest improvements to IT services.

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Frequently asked questions

When is the submission deadline?
Submissions are due July 20, 2026.
Who issued this RFP?
It was issued by City Of Savannah. The work is located in Savannah, Georgia, United States.
Who is a good fit for this opportunity?
  • IT service providers with experience in endpoint support
  • Firms capable of providing tier 1 and tier 2 help desk services
  • Expertise in desktop, laptop, peripheral, and network troubleshooting
  • Prior experience supporting municipal or public sector clients

Analysis generated by Settle AI from the source RFP.

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