An organization in Illinois is seeking a qualified vendor to deliver comprehensive managed end user support services for its laboratory users. The scope of services includes on-premise support that interacts directly with laboratory personnel, encompassing Service Desk operations, desk-side support, endpoint management, and coordinated computing equipment repairs.

Vendors should utilize standard Service Desk and Desktop performance metrics, such as those defined by the Help Desk Institute, to ensure high-quality service delivery. The Service Desk solution may be structured as a hybrid model, utilizing both on-site and remote resources as appropriate. This opportunity is suited for experienced service providers with a proven track record in managing complex end user IT environments.