Electronic Bill Presentment and Payment and Customer Self-Service Portal Replacement Services

Overview

Management Consulting & Admin Support

Perris, California, United StatesPosted 4 days agoDeadline: June 4th, 2026

Fit Score

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SUMMARY

Soliciting expert services for evaluating and implementing an advanced electronic bill presentment and payment system, including the replacement of a customer self-service portal, featuring AI-enhanced analytics, SSO, and customizable customer experiences.

KEY REQUIREMENTS

Must be a highly qualified consulting firm
Must remain vendor-neutral with no financial interest in EBPP or CSS software providers
Must have experience navigating technical and functional complexities of integrating third-party interfaces with Workday ERP environments
Must have experience with similar projects for public agencies or water districts within the last five years
Must have experience with high-volume billing environments (2M+ annual transactions)
Must be able to meet EMWD's specific insurance requirements (Pass/Fail)
Must be able to provide responsive support based on proximity to EMWD's offices in Perris, California
Must submit proposals electronically via EMWD e-Procurement website

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

24 months

TIMELINE

Request for Qualifications Issued: May 4th, 2026

Deadline for Submittal of Questions: May 21st, 2026

Response to Questions Submitted: May 27th, 2026

Proposal Due Date: June 4th, 2026

Proposal Review and Short List: June 12th, 2026

Consultant Interviews: June 22nd, 2026

Consultant(s) Recommendation: July 3rd, 2026

Board Recommendation: August 19th, 2026

Approximate Agreement Start Date: September 1st, 2026

QUESTION DEADLINE

May 21st, 2026

Issuing Agency

Eastern Municipal Water District

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The objective of this RFP is to secure services for the evaluation and selection of an electronic bill presentment and payment (EBPP) system and the replacement of the Customer Self-Service (CSS) portal. The selected vendor will provide independent, expert advisory services to help identify and implement a modern, integrated solution that empowers customers to seamlessly view and pay bills, manage Autopay enrollment, and securely maintain payment methods through a unified digital wallet. Customers should also receive proactive account and usage alerts within the portal.

The replacement project seeks to establish a mobile-friendly, intuitive ecosystem featuring single sign-on (SSO) capabilities to eliminate disruptive pop-ups when accessing payment sites. The proposal calls for leveraging AI to enhance account analytics, enable accurate usage forecasting, and improve first-contact resolution. Customers should have the ability to personalize profiles, manage notifications such as leak detection and usage thresholds, and access advanced metering infrastructure (AMI) data. Additionally, the solution must support operational efficiency through a Customer Service Representative (CSR) console for secure account impersonation and provide comprehensive reporting tools for tracking portal usage and customer behavior. The contract period will span two years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.