(1) Vendor needs to provide customer care SimpliVity support service.– General features• Phone access to experts• Expert online chat• Expert forum response• General technical guidance• HPE Proprietary Service Tool assistance3• Predictive alerts• Automated incident logging• Tech Tips knowledge library• Access to HPE service portal• Outage management (Critical service level only)– Software service features• License to use software updates• Software support• Installation advisory support• Software features and operational support• Software product and documentation– Hardware service features• Remote problem diagnosis and support• On–site hardware support• Replacement parts and materials• HPE Visual Remote Guidance (VRG)• HPE digital dashboards8/9• Periodic maintenance (for selected products)• 6–hour hardware call–to–repair (Critical service level only) (2) This bid is Set–Aside for Total Small Business.