When is the submission deadline?

Submissions are due June 15, 2026. Questions must be submitted by June 1, 2026.

What is the budget for this RFP?

Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.

It was issued by Springfield Utility Board. The work is located in Springfield, Oregon, United States.

Who is a good fit for this opportunity?

Provider of cloud-based PBX and contact center platforms. Experience replacing legacy on-premises telephony systems. Strong expertise in secure, scalable enterprise communications. Ability to support remote connectivity and multi-user operations. Past performance with public sector or large organizational telecom projects. Implementation, migration, and ongoing support capabilities.

Contact Centre and Phone Solution Replacement Service (Due June 15, 2026)

Overview

IT Support, Hardware & Networking

Springfield, Oregon, United StatesPosted: May 14th, 2026Deadline: June 15th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, qualify, and respond to RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

Learn more about Settle

SUMMARY

Seeking a vendor to replace a legacy telephony environment in Oregon with a modern cloud-based PBX and/or contact center solution. The new platform should improve customer service, remote connectivity, scalability, and supportability.

KEY REQUIREMENTS

Must be a qualified vendor to provide a modern, reliable, and scalable PBX and/or Contact Center Solution
Must submit five copies of the signed proposal
Must confirm intention to bid by June 1st, 2026
Must provide a staffing matrix as Worksheet C
Must provide a minimum of five customer references
Must have a Qualifying Employee Drug Testing Program in place
Must provide proof of adequate insurance coverage including Commercial General Liability, Automobile Liability, and Professional Liability
Must comply with Oregon Revised Statutes and SUB Public Contracting Policies

BUDGET

Estimate

$250,000 – $750,000

TIMELINE

RFP Published: May 11th, 2026

Question and Clarification Deadline: June 1st, 2026

Final Addendum Posted: June 5th, 2026

Proposal Due Date and Time: June 12th, 2026

Short-List Evaluation Meeting: June/July 2026

Demonstrations / Interviews / Presentations: July/August 2026

Finalist Evaluation Meeting: August 2026

Intent to Award Announcement: August 2026

QUESTION DEADLINE

June 1st, 2026

Issuing Agency

Springfield Utility Board

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The issuing organization is seeking a vendor to provide a replacement contact centre and phone solution. The objective is to implement a robust, secure, and adaptable communications platform that can support the changing needs of customers, employees, and overall operations.

The requested solution includes a modern, reliable, and scalable PBX and/or contact center platform to replace the existing telephony environment. The new system is intended to transition legacy on-premises telecom infrastructure to a cloud-based communications platform that improves customer service capabilities, strengthens operational effectiveness, enables remote connectivity, and enhances long-term system supportability.

All vendor questions must be submitted no later than June 1, 2026.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due June 15, 2026. Questions must be submitted by June 1, 2026.
What is the budget for this RFP?: Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Springfield Utility Board. The work is located in Springfield, Oregon, United States.
Who is a good fit for this opportunity?: Provider of cloud-based PBX and contact center platforms
Experience replacing legacy on-premises telephony systems
Strong expertise in secure, scalable enterprise communications
Ability to support remote connectivity and multi-user operations
Past performance with public sector or large organizational telecom projects
Implementation, migration, and ongoing support capabilities

Stop missing winnable RFPs

Create a free account to search the full database, filter by your criteria, and have new RFPs matched to your business automatically.

See how Settle works