(1) Vendor needs to provide configuration management database services. – The agency requires the expertise of a ServiceNow Configuration Management Database (CMDB) Subject Matter Expert (SME) to lead and guide this program, ensuring alignment with industry best practices, ITIL v4, and the agency’s strategic IT objectives. • Scope of work include: – 2–days per week engagement for one year (12 months) – Leading the design, rollout, and governance of the CMDB program. – Assist and participate in the alignment of TSS Asset Management process across multiple teams – Developing and implementing the CMDB strategy, governance framework, and data quality standards. – Designing and configuring CI classes, relationships, and dependencies to support accurate service mapping. – Overseeing discovery, integrations, and reconciliation with key systems (ServiceNow, ServiceDesk, Armis, HP Workforce Experience, Monitoring, Network/Security, Backup, DR and other systems/teams). – Ensuring alignment with ITIL processes (Incident, Problem, Change, Asset Management and Observability & Event Management). – Creating dashboards, reports, and executive–level views for infrastructure health and service dependencies. – Facilitating knowledge transfer and training to agency staff. – Provide direction and rollout assistance to support onboarding of teams to ensure success of CMDB process – Provide upfront strategic project plan including phased rollout and adoption milestones (2) All the questions must be submitted no later than November 12, 2025.