Co-Managed Information Technology and Cybersecurity Services
Overview
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SUMMARY
DESCRIPTION
The City of McMinnville, Oregon, is seeking a provider for co-managed information technology and cybersecurity services. The scope may include Tier 1, Tier 2, and Tier 3 technical support; remote troubleshooting; on-site assistance; hardware and software support; user account administration; Microsoft 365 support; printer, peripheral, and mobile device support; employee onboarding and offboarding; workstation deployment; escalation support for City IT personnel; after-hours emergency support; and incident and resolution documentation.
The provider must demonstrate the ability to support Microsoft Windows endpoints, Microsoft Windows Server environments, Microsoft 365, Microsoft Entra ID/Azure Active Directory, Active Directory, Group Policy, and virtualization infrastructure. The provider must also furnish CrowdStrike licensing as part of the managed services agreement, including continuous cybersecurity monitoring and escalation 24 hours per day, 365 days per year. The security environment must not create unreasonable vendor lock-in.
The City operates systems that access, process, store, transmit, or otherwise support Criminal Justice Information. Accordingly, the provider must maintain sufficient CJIS-qualified personnel to meet contractual service levels without relying on unauthorized personnel. The provider will also assess and support the City's backup and disaster recovery capabilities. Questions must be submitted by September 4, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on September 11, 2026 and is no longer accepting submissions.
- Who is a good fit for this opportunity?
- Managed IT service provider with municipal or government experience
- Expertise supporting Microsoft Windows, Microsoft 365, Active Directory, Entra ID, Group Policy, and virtualization
- Cybersecurity provider capable of delivering 24/7 CrowdStrike monitoring and escalation
- CJIS-qualified personnel and experience supporting Criminal Justice Information environments
- Demonstrated backup, disaster recovery, onboarding, endpoint deployment, and technical support capabilities
- Established ability to provide both remote and on-site support in Oregon
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.