Cloud Voice Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Posting Date: August 6th, 2026
Questions Submission Deadline: August 13th, 2026
Closing Date: August 31st, 2026
Estimated Contract Start Date: November 1st, 2026
Estimated Contract End Date: October 31st, 2029
QUESTION DEADLINE
Issuing Agency
Alberta Energy Regulator
DESCRIPTION
The procuring organization is seeking a provider to deliver and support cloud voice services based on Microsoft Teams Direct Routing. The solution is expected to include SIP trunking, direct inward dialing services, telephone number porting, E911 services, and managed connectivity.
The selected provider will deliver a fully managed, end-to-end Microsoft Teams voice solution, including configuration, deployment, integration, testing, ongoing operations, and technical support. Responsibilities will span Microsoft Teams tenant configuration, session border controllers, SIP and PSTN services, numbering, porting, emergency calling, failover, and troubleshooting.
Vendor questions must be submitted no later than August 13, 2026. The opportunity information indicates that the main RFP document is not available.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 31, 2026. Questions must be submitted by August 13, 2026.
- Who issued this RFP?
- It was issued by Alberta Energy Regulator. The work is located in Calgary, Alberta, Canada.
- Who is a good fit for this opportunity?
- Cloud communications provider with Microsoft Teams Direct Routing expertise
- Experience delivering SIP trunking, DID services, number porting, and E911 solutions
- Capable of end-to-end implementation, managed connectivity, monitoring, and technical support
- Demonstrated experience with SBCs, PSTN integration, emergency calling, failover, and troubleshooting
- Established presence serving organizations in Alberta or across Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.