Cloud-Hosted Media and Customer Feedback Dashboard Development Service
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Pre-Advertisement Notice Posted: March 31st, 2026
Pre-Solicitation Conference Held: April 20th, 2026
Supplier Questions submitted in ATLCloud: September 30th, 2026
Deadline for Submission: October 7th, 2026
Phase II (Tentative) Supplier Questions submitted in ATLCloud: October 14th, 2026
IFB Close Date: October 23rd, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Atlanta
DESCRIPTION
The issuing agency is seeking a vendor to develop a cloud-hosted, AI-enabled media and customer feedback dashboard. The platform will consolidate passenger feedback, operational metrics, and engagement data from multiple sources into a unified system for analysis, visualization, and service improvement.
The solution must collect public data daily from social media, web, review, search, and online travel platforms, including Twitter/X, Facebook, Instagram, TikTok, YouTube, LinkedIn, Reddit, Threads, Google, Bing, TripAdvisor, Yelp, Expedia, Medium, and online travel forums. It must support real-time and historical aggregation, text, image, and acronym sentiment analysis, keyword filtering, contextual relevance analysis, and multilingual processing in at least English and Spanish.
The vendor must provide secure Microsoft Power BI integration with live and scheduled refreshes, automated daily synchronization, and manual or on-demand refresh options. The platform should produce daily, weekly, monthly, and quarterly sentiment, engagement, and trend reports, with automated email and dashboard-based reporting. The preferred cloud environment is Microsoft Azure, although AWS may also be used. Required security features include role-based authentication, multifactor access, and encryption of data at rest and in transit. Training and documentation are also required. Questions must be submitted by September 30, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- This RFP closed on October 7, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by City Of Atlanta. The work is located in Atlanta, Georgia, United States.
- Who is a good fit for this opportunity?
- Cloud software development firm with experience delivering SaaS analytics platforms
- Expertise in AI-powered sentiment analysis across social media, web, review, text, and image data
- Microsoft Power BI integration and API development capabilities
- Experience with Azure or AWS cloud architecture, data security, and automated reporting
- Demonstrated ability to support multilingual analytics, role-based access, multifactor authentication, and data encryption
- Strong background in customer experience, transportation, public-sector, or operational performance analytics
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.