Cloud Customer Experience Infrastructure as a Service
Overview
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SUMMARY
DESCRIPTION
The state of New Jersey is seeking information regarding the provision of cloud-based Customer Experience Infrastructure as a Service (IaaS). This solution will support Unified Communications requirements, featuring Genesys Cloud Customer Experience and leveraging the Magnify Framework Infrastructure as a Service.
The proposed IaaS will include the implementation and deployment of a Federal Risk and Authorization Management Program (FedRAMP) Moderate Cloud Customer Experience Contact Center. Key components include new telephony circuits, monitoring capabilities, call recording, workforce management tools, and voice analytics. Respondents should demonstrate experience with cloud contact center solutions and compliance with federal security standards.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on November 5, 2025 and is no longer accepting submissions.
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.