Cloud-Based Telephony Phone System
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
RFP Issuance: June 24th, 2026
Deadline for Clarification Questions: July 8th, 2026
Intent to Propose Requested: July 8th, 2026
City Distributes Final Addenda: July 10th, 2026
Vendor Proposals Submission Deadline: July 15th, 2026
Demonstrations of System: August 5th, 2026
Contract Award: September 8th, 2026
Anticipated Receipt of Hardware & Installation Start: September 9th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
The City Of Lake Forest
DESCRIPTION
The selected vendor will provide a cloud-based telephony phone system, replacing the organization's existing on-premises Mitel telephony platform with a modern unified communications as a service (UCaaS) solution. The project involves gathering end-user information for the programming of the new system, ensuring the capability for future service expansion, and integrating with external paging and intercom systems.
The proposed solution must offer uninterrupted and continuous telephony services, facilitate the replacement of outdated equipment, and address all implementation tasks necessary for system deployment. Additional requirements include providing on-site post-cutover support and annual web-based system administration and analytics. All questions regarding the project must be submitted no later than July 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 15, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by The City Of Lake Forest. The work is located in Lake Forest, Illinois, United States.
- Who is a good fit for this opportunity?
- Expert in cloud-based telephony and UCaaS solutions
- Demonstrated experience replacing legacy phone systems for mid-to-large organizations
- Ability to provide integration with paging and intercom systems
- Skilled in on-site implementation and post-cutover support
- Experience with clients in Illinois or the Midwest region
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.