Cloud-Based Passenger Processing and Flight Information Display System Replacement Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Request for Proposal: July 9th, 2026
Non-Mandatory Preproposal Meeting: July 20th, 2026
Deadline to submit Questions: July 24th, 2026
Authority Issues Responses to Questions: July 31st, 2026
Deadline to Submit Proposal: August 7th, 2026
Interviews if desired by Authority: August 24th, 2026
Expected Intent to Award Issuance: August 28th, 2026
Contract Execution: September 25th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Norfolk Airport Authority
DESCRIPTION
The issuing organization seeks a vendor to provide a fully cloud-based integrated common use passenger processing and flight information display system replacement solution. The scope includes implementation of a Common Use Passenger Processing System (CUPPS) with Common Use Terminal Equipment (CUTE), along with integrated Flight Information Display System (FIDS), Gate Information Display System (GIDS), Baggage Information Display System (BIDS), and a Gate Management System (GMS). The solution is intended to support airlines, ground handlers, and airport staff through a shared platform for passenger check-in, ticketing, boarding, and baggage processing.
The required system must be modular and scalable to support future expansion and new airline integrations. All core components must operate in a secure cloud environment with high availability, redundancy, and data backup. The platform must include centralized administration for configuration, monitoring, and user management, as well as real-time data synchronization across CUPPS, FIDS, BIDS, and GIDS from a single data source. The system must also support automated software and firmware updates with rollback capability and provide a unified management console for maintenance and operations.
Additional requirements include digital curbside signage for airline identification, full integration with the CUPPS/FIDS environment using the same data source, and gate conflict alerting with the ability to reassign gates through a drag-and-drop interface. Questions are due by July 24, 2026, and a non-mandatory pre-bid meeting will be held on July 20, 2026. The anticipated contract term is five years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 7, 2026. Questions must be submitted by July 24, 2026.
- Who issued this RFP?
- It was issued by Norfolk Airport Authority. The work is located in Norfolk, Virginia, United States.
- Who is a good fit for this opportunity?
- Airport technology systems integrator with CUPPS and CUTE implementation experience
- Provider of cloud-based aviation operations and passenger processing platforms
- Experience integrating FIDS, GIDS, BIDS, and gate management systems
- Strong capabilities in real-time data synchronization and centralized system administration
- Proven record supporting airlines, ground handlers, and airport operations teams
- Expertise in high-availability cloud architecture, redundancy, backup, and secure updates
- Ability to deliver scalable, modular systems for multi-airline environments
- Experience with digital signage and operational display system integration
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.