(1) Vendor needs to provide cloud–based inmate telephone solution. • Breadth and quality of proposed system features (e.g., telephone, video visitation, secure tablets). • Monitoring, recording, data storage, reporting, and analytics functionalities. • Transition methodology and plan for maintaining uninterrupted service • Scalability and flexibility for future upgrades. • Incentives (e.g., free calls, video visits, promotional programs). • Security protocols, data retention and backup procedures. • Data ownership, return procedures at contract end. • Monitoring and alerting of inmate communications. • Staff background checks and access protocols (2) All the questions must be submitted no later than November 19, 2025 (3) Non–Mandatory Pre–bid meeting will be held on November 13, 2025