Cloud-Based Cisco Unified Communications Manager Replacement Services
Overview
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SUMMARY
DESCRIPTION
El Paso County, Colorado is seeking a qualified vendor to replace its existing on-premises Cisco Unified Communications Manager (CUCM) and associated systems with a modern, cloud-based call manager platform. The new solution must be fully hosted, secure, redundant, and support a hybrid environment during the migration process.
The selected vendor will be responsible for delivering a seamless migration to a scalable cloud communications platform. Requirements include integration with Microsoft Teams for calling, maintaining continuity of voicemail, call recording, and contact center services, and enabling voicemail forwarding to Microsoft Outlook inboxes. Additionally, the platform should provide advanced dashboards that display call volumes, missed calls, and agent utilization, along with cost reporting features or export capabilities for budgeting and the ability for role-based access control so that department leaders see only relevant data.
Vendors must also demonstrate the ability to simulate 911 calls from multiple endpoints, including desk phones, softphones, and Teams or Microsoft Integrated Teams Calling.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on January 7, 2026 and is no longer accepting submissions.
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.