Citrix Technical Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
County Of Westchester
DESCRIPTION
A government authority in White Plains, New York is seeking a vendor to provide Citrix technical support services for its end-user computing environment. The selected vendor will deliver ad hoc technical guidance and support related to Citrix infrastructure and associated desktop and application delivery systems.
Scope of services includes troubleshooting and remediation of Citrix and related end-user computing issues, as well as guidance on provisioning, user profiles, policies, access, and authentication. The vendor will also review infrastructure and security configurations to identify risks, vulnerabilities, optimization opportunities, and recommended remediation measures.
Additional responsibilities include reviewing reporting, monitoring, and alerting methods; assisting with Citrix and related software upgrades in accordance with vendor support requirements and county change-management procedures; supporting the configuration and use of monitoring solutions; and helping implement county-approved remediation measures.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 21, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by County Of Westchester. The work is located in White Plains, New York, United States.
- Who is a good fit for this opportunity?
- IT services firm with deep Citrix administration and support expertise
- Experience supporting government or public-sector end-user computing environments
- Capability to provide ad hoc troubleshooting and remediation for Citrix platforms
- Expertise in application and desktop delivery, provisioning, user profiles, and authentication
- Strong background in infrastructure review, security configuration assessment, and risk remediation
- Experience assisting with software upgrades, monitoring tools, and change-managed environments
- Ability to support clients in or near New York State
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.