When is the submission deadline?

This RFP closed on June 17, 2026 and is no longer accepting submissions.

It was issued by County Of Volusia. The work is located in Deland, Florida, United States.

Who is a good fit for this opportunity?

Certified Cisco partner or authorized reseller. Proven experience in managing Cisco SMARTnet contracts for government clients. Ability to provide timely 24x7x4 hour and 8x5xNBD support. Familiarity with Cisco DNA licensing and smart account management. Operational presence in Florida or ability to provide local support.

Cisco Smartnet Maintenance Services (Closed)

RFP for a one-year Cisco SMARTnet maintenance contract, covering various service levels and license renewals for a Florida government authority.

Must have a current relationship with Cisco Systems (e.g., Registered Partner, SMB Select Partner, Specialized Partner, or Certified Partner)
Must provide documentation detailing current relationship with Cisco Systems
Must provide documentation detailing level of certification with Cisco Systems
Must provide pricing for all sample items on the Sample Pricing List
Must be able to provide pro-rate coverage to end on a specific date
Must have a dedicated SMARTnet and DNA Service Representative assigned to the account
Must maintain insurance coverage as specified in the Required Types and Limits of Insurance Chart
Must register with the Florida Department of State Division of Corporations (Sunbiz) upon recommendation of award
Must utilize the U.S. Department of Homeland Security’s E-Verify system for new employees
Must certify that the company is not participating in a boycott of Israel

Release Solicitation Date: May 28th, 2026

Question Submission Deadline: June 3rd, 2026

Proposal Submission Deadline: June 17th, 2026

Solicitation Opening Date: June 17th, 2026

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

The government authority in Florida, through its Information Technology Division, is seeking a contractor to provide Cisco SMARTnet maintenance services. Required services include standard SMARTnet maintenance (8x5xNBD), premium SMARTnet maintenance (24x7x4 hour), Cisco solution services (SSSNT – 8x5xNBD), and additional SMARTnet maintenance levels as needed. The contract also covers the renewal of Cisco DNA licenses and management of Cisco smart account information.

Questions from vendors must be submitted by June 3, 2026. The contract will have a duration of one year.

Cisco Smartnet Maintenance Services

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