Cisco PBX to Microsoft Teams Phone Migration
Overview
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SUMMARY
DESCRIPTION
The issuing organization is seeking a vendor to replace its existing Cisco Call Manager 14.5 phone system with a Microsoft Teams calling and cloud-based telephony solution that provides dial tone and seamless Teams integration without third-party software installations. The project also includes migrating existing voicemail and replacing the Cisco Unity voicemail system with Microsoft Teams phone and voicemail capabilities.
The selected vendor will be expected to ensure reliable call routing to the appropriate department or service at all times, including implementation of call attendants and calling trees where applicable. The solution must also include backup calling and voicemail access methods in the event that cloud services or internet connectivity become unavailable, as well as a method to back up and restore system configurations.
Additional requirements include identifying and supporting analog line needs during evaluation and discovery, and delivering a solution that complies with all applicable local, state, and federal E911 requirements. Vendor questions are due by July 27, 2026, and a pre-bid meeting is scheduled for July 30, 2026. The resulting contract will have a three-year term.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 17, 2026.
- Who is a good fit for this opportunity?
- Unified communications provider with Microsoft Teams Phone deployment experience
- Expertise migrating from Cisco Call Manager and Cisco Unity environments
- Strong capabilities in cloud telephony, voicemail migration, and call flow design
- Experience implementing auto attendants, calling trees, and departmental call routing
- Knowledge of E911 compliance requirements for public-sector or enterprise environments
- Ability to support analog line integration and continuity planning for outages
- Proven experience with backup, restoration, and resilient voice service design
- Capacity to provide implementation and support services over a three-year contract
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.