Cisco PBX to Microsoft Teams Phone Migration

An agency in Oregon is seeking a vendor to replace its Cisco Call Manager 14.5 phone system with a Microsoft Teams Phone and cloud-based calling solution. The selected vendor is expected to evaluate the current environment and propose a solution aligned with the agency’s operational needs, while incorporating best practices for security, reliability, and resiliency.

The scope includes migrating existing voicemail from Cisco Unity to Microsoft Teams Phone and Voicemail, providing dial tone through the new platform, and ensuring calls are routed to the correct department or service at all times. The vendor will also be expected to recommend and implement supporting tools such as hunt groups, automatic call distribution, call attendants, and calling trees, as well as provide a solution for analog lines identified during the discovery process and a growth path for future line expansion.

Additional requirements include recommending certified Microsoft Teams phone options where the Teams client cannot be used, delivering methods to back up and restore system configurations, and providing backup calling and voicemail access if cloud services or internet connectivity become unavailable. The selected vendor must also provide training materials, train IT staff to support the new system, and deliver end-user training and documentation.

Questions are due by July 27, 2026, and a pre-bid meeting is scheduled for July 30, 2026.