When is the submission deadline?

Submissions are due July 22, 2026. Questions must be submitted by July 15, 2026.

It was issued by West Virginia Lottery Commission. The work is located in Charleston, West Virginia, United States; Bridgeport, West Virginia, United States.

Who is a good fit for this opportunity?

Cisco-certified IT infrastructure support provider. Experience supporting enterprise switches, routers, and firewalls. Capability in Cisco security products including ASA, NGFW, and FMC. Proven public sector or government contract experience. Regional or remote support capacity for West Virginia clients. Able to deliver annual maintenance and responsive technical support.

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Cisco Hardware and Software Support Services

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Overview

IT Support, Hardware & Networking

Charleston, West Virginia, United States; Bridgeport, West Virginia, United StatesPosted: July 9th, 2026Deadline: July 22nd, 2026

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SUMMARY

A government authority in Charleston, West Virginia is soliciting a one-year contract for Cisco hardware and software support services. The engagement covers Cisco switching, routing, firewall, and security management equipment.

KEY REQUIREMENTS

Must be a licensed reseller of Cisco
Must provide Extended Service Agreement Cisco Smart Net Total Care (8x5xNBD) or calendar day
Must register all Cisco hardware listed in Exhibit B with Cisco Smart Net Total Care
Must provide 24-hour direct access to the Cisco Technical Assistance Center (TAC)
Must provide access to Cisco IOS Software Center for downloading IOS releases
Must register Lottery staff as administrators in Cisco's Service Access Management Tool
Must maintain Commercial General Liability Insurance in at least an amount of $1,000,000.00 per occurrence
Must be properly registered with the West Virginia Purchasing Division prior to contract award

CONTRACT DURATION

12 months

TIMELINE

Technical question deadline: July 15th, 2026

Bid opening date: July 22nd, 2026

QUESTION DEADLINE

July 15th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

West Virginia Lottery Commission

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DESCRIPTION

A government authority in Charleston, West Virginia is seeking a vendor to provide Cisco hardware and software support services for a one-year contract term. The scope includes support for a range of Cisco network and security infrastructure components currently in use by the authority.

Covered equipment includes Cisco 9300 48-port switches, Cisco 9500 24-port switches, ASA 5506 firewalls, Cisco FMC 1600, Cisco NGFW 1010, and a Cisco 4331 router. Questions regarding the solicitation must be submitted no later than July 15, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 22, 2026. Questions must be submitted by July 15, 2026.
Who issued this RFP?: It was issued by West Virginia Lottery Commission. The work is located in Charleston, West Virginia, United States; Bridgeport, West Virginia, United States.
Who is a good fit for this opportunity?: Cisco-certified IT infrastructure support provider
Experience supporting enterprise switches, routers, and firewalls
Capability in Cisco security products including ASA, NGFW, and FMC
Proven public sector or government contract experience
Regional or remote support capacity for West Virginia clients
Able to deliver annual maintenance and responsive technical support

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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Cisco Hardware and Software Support Services (Due July 22, 2026) | Settle RFP Hunter