When is the submission deadline?

This RFP closed on July 14, 2026 and is no longer accepting submissions.

It was issued by Jea. The work is located in Jacksonville, Florida, United States.

Who is a good fit for this opportunity?

Experienced provider of Cisco Contact Center and Collaboration managed services. Proven capability in Tier 3 support for large-scale environments. Certified Cisco partner or equivalent credentials. Demonstrated experience supporting government or public sector clients. Ability to deliver services onsite or hybrid in the Jacksonville, Florida area.

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Cisco Contact Center and Collaboration Managed Support Services

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Overview

IT Support, Hardware & Networking

Jacksonville, Florida, United StatesPosted: June 25th, 2026Deadline: July 14th, 2026

Past Due

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SUMMARY

The Jacksonville government is seeking a provider for Cisco Contact Center and Collaboration managed Tier 3 support on a three-year contract.

KEY REQUIREMENTS

Must provide two client references within the last five years for supporting enterprise Cisco environments with similar scope and complexity
Must have successfully self-performed similar work including experience with Cisco PCCE/UCC, Cisco CVP (IVR), and Cisco CUCM
References must be from a utility, government, or regulated industry
Must not have had a contract with Jea terminated for default within the last two years
Must be registered to conduct business in the State of Florida and in active status with the Florida Division of Corporations
Must maintain all necessary licenses, permits, certifications, insurance, and bonds
Must enroll and participate in the federal E-Verify Program

CONTRACT DURATION

36 months

TIMELINE

Optional Pre-Response Meeting: June 29th, 2026

Responses Due: July 14th, 2026

QUESTION DEADLINE

July 7th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Jea

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DESCRIPTION

The government authority located in Jacksonville, Florida is seeking a vendor to provide Cisco Contact Center and Collaboration managed support services. This engagement involves delivering hybrid Tier 3 managed support to ensure the ongoing functionality, optimization, and troubleshooting of Cisco Contact Center and Collaboration platforms. Services will include technical support for complex incidents, maintenance, and life-cycle management for collaboration environments.

An optional pre-response meeting is scheduled for June 29, 2026, offering interested vendors an opportunity to gain further clarification regarding the scope and requirements. The anticipated contract term is three years, with the expectation of high-level technical proficiency and reliable managed support throughout the contract period.

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Frequently asked questions

When is the submission deadline?: This RFP closed on July 14, 2026 and is no longer accepting submissions.
Who issued this RFP?: It was issued by Jea. The work is located in Jacksonville, Florida, United States.
Who is a good fit for this opportunity?: Experienced provider of Cisco Contact Center and Collaboration managed services
Proven capability in Tier 3 support for large-scale environments
Certified Cisco partner or equivalent credentials
Demonstrated experience supporting government or public sector clients
Ability to deliver services onsite or hybrid in the Jacksonville, Florida area

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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