AI-Enabled Student Support Platform
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Questions due by July 6th, 2026.
Proposals due by July 17th, 2026.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Texas State University
DESCRIPTION
A Texas-based organization seeks a vendor to provide an AI-enabled student support platform serving over 50,000 students across multiple departments. The platform is expected to enhance student service delivery, enable proactive outreach, and promote staff efficiency through a structured three-tier customer service model.
The solution should deliver proactive Tier Zero outreach, engaging students based on data triggers such as unpaid balances, registration holds, LMS inactivity, and missing documents. Key features include multichannel recruiting communications and targeted messaging customizable by campus, program type, and level. Tier 1 must offer a publicly accessible, embeddable chatbot providing 24/7 AI-powered responses to general inquiries, grounded in traceable sources and regularly refreshed content. Tier 2 requires SSO integration and native connections with key campus systems including Banner (SIS), Slate (CRM), and TeamDynamix (TDX), enabling personalized, transaction-capable interactions and real-time data synchronization.
For Tier 3, the platform should support intelligent human escalation, determining the appropriate department based on inquiry content, with flexible escalation methods (e.g., ticketing integration, email summaries), and preserving full conversational context for staff. The anticipated contract period is two years, and all bidder questions must be submitted by July 6, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 17, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Texas State University. The work is located in San Marcos, Texas, United States.
- Who is a good fit for this opportunity?
- Proven experience implementing AI-driven customer support solutions at large educational institutions
- Technical capacity for integration with SIS, CRM, and IT service management platforms (e.g., Banner, Slate, TeamDynamix)
- Background in building scalable, secure platforms with proactive multi-channel outreach
- Ability to ensure 24/7 service and seamless AI-to-human support escalation
- Strong presence or project history in Texas or the Southern US
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.