When is the submission deadline?

This RFP closed on October 9, 2026 and is no longer accepting submissions.

It was issued by Housing Authority Of The City Of Linden. The work is located in Linden, New Jersey, United States.

Who is a good fit for this opportunity?

AI automation and conversational communications provider. Experience supporting public housing, housing choice voucher, or property maintenance operations. Expertise in voice, SMS, email, and chat workflow implementation. Proven ability to integrate with CRM and ticketing systems through APIs, webhooks, or secure file exchange. Experience capturing and routing structured maintenance service requests.

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Overview

Data Analytics, AI & Cloud Hosting

Linden, New Jersey, United StatesPosted: September 11, 2026Deadline: October 9, 2026

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SUMMARY

The organization is seeking a vendor for AI-enabled resident communications and maintenance request automation across public housing and voucher operations. The one-year engagement includes multichannel workflows, structured maintenance intake, and integration with approved systems.

KEY REQUIREMENTS

Must have at least two years of organizational or key-personnel experience designing, deploying, or managing AI-assisted voice, messaging, CRM, ticketing, or workflow automation services.
Must have at least one production deployment involving resident, customer, constituent, or public-facing communications.
Must demonstrate knowledge of maintenance intake and ticketing workflows and operational distinctions between Public Housing and Housing Choice Voucher programs.
Must demonstrate ability to integrate approved third-party platforms and business systems using APIs, webhooks, secure data exchange, or equivalent methods.
Must provide documented security, privacy, incident-response, business-continuity, and access-control practices.
Must be able to provide required insurance, business registrations, certifications, representations, and Federal and State responsibility documentation before contract execution.

CONTRACT DURATION

12 months

TIMELINE

Questions are due by September 21st, 2026. Proposals must be submitted by October 9th, 2026, at 2:30 p.m.

QUESTION DEADLINE

September 21, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Housing Authority Of The City Of Linden

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DESCRIPTION

The issuing organization seeks a vendor to provide AI automation, resident communication, and operational support services for public housing, housing choice voucher, and maintenance operations. Services must support approved inbound and outbound voice, SMS, email, and/or chat workflows.

The selected vendor will provide maintenance intake and workflow capabilities that receive and categorize resident maintenance requests while capturing required information, including resident identity, unit, callback details, problem description, location, access instructions, urgency indicators, and preferred communication method. The vendor must create or transmit complete ticket information to an approved CRM, ticketing environment, email or SMS workflow, and Web or successor system through an approved API, webhook, secure file exchange, or other documented method.

The contract period will be one year. All questions must be submitted no later than September 21, 2026.

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Frequently asked questions

When is the submission deadline?: This RFP closed on October 9, 2026 and is no longer accepting submissions.
Who issued this RFP?: It was issued by Housing Authority Of The City Of Linden. The work is located in Linden, New Jersey, United States.
Who is a good fit for this opportunity?: AI automation and conversational communications provider
Experience supporting public housing, housing choice voucher, or property maintenance operations
Expertise in voice, SMS, email, and chat workflow implementation
Proven ability to integrate with CRM and ticketing systems through APIs, webhooks, or secure file exchange
Experience capturing and routing structured maintenance service requests

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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